Common Questions

Absolutely. Our telehealth option means you can be supported from the comfort of your own home. No travel, no parking, no shoes required! 

Some people feel a little nervous about virtual sessions, which is understandable. Common worries include quality of care, the perceived impersonality of being behind a screen, or whether the technology will be difficult to use. 

Please be assured: 

• You’re not alone. Carly will spend time with you at the beginning of your first session to ensure you are comfortable with the online environment. 

• We use a secure and user-friendly telehealth platform, Coviu. No downloads or logins are required – just click and join your session from any device connected to the internet. 

• Research shows that telehealth care is as effective as in-person care for counselling for behaviour change. 

If you’ve never seen a dietitian, or if this is your first time experiencing a different approach, you may be wondering what happens during a consultation.  

The first session is about hearing your food and body story. There will be questions to guide the conversation, such as: 

• What your history with food looks like 

• Your views on body image and body concerns 

• Your current health and how food fits in your life 

We’ll identify what you’d like to achieve and then form a roadmap to help you reach your goals. We will also discuss other supports that would benefit you on your journey. 

For each subsequent session, we’ll spend time: 

• Delving deeper into certain areas of your health, food, eating, or body image story 

• Discussing any actions you’ve tried between sessions and thoughts you’ve noted 

• Learning about topics related to eating, food, the body, and health 

• Sharing resources, including podcasts, books, blogs, or activities that will support your journey 

At Connected Nourishment, we practice Medical Nutrition Therapy using the Health at Every Size® framework. Health is influenced by many things, and our life story can impact this in many ways. The non-diet approach celebrates that bodies come in all shapes and sizes and looks at how food and movement can improve overall well-being rather than simply being ‘rules’ to follow. This approach gives you permission to focus on your overall health rather than weight and shape.

This practice is a private clinic, and we are unable to bulk bill. 

• Initial appointment, 60 minutes face to face, $195.00 

• Review appointments, 50 minutes face to face, $140.00 

Payment is due in full on the day of the appointment. EFTPOS is available for in-clinic sessions. For telehealth sessions, you will be emailed an invoice which is due on the day of the service. 

We expect at least 24 hours notice for cancellations or reschedule requests. If you cancel or reschedule your appointment with less than 24 hours notice, 50% of the fee is payable. If you are booked for an in-clinic consultation but cannot attend, you are welcome to change it to a telehealth or phone consultation on the same day and time. 

You may be eligible for a Medicare rebate via a GP referral. Medicare rebates for dietetic services are currently available through: 

• Chronic Disease Management Plan (CDM): Up to 5 visits to selected health professionals per year for individuals with terminal or chronic diseases. 

• Eating Disorder Management Plan (EDMP): Up to 20 visits to a dietitian per year for those that meet the criteria. For details on eligibility, visit Inside Out https://insideoutinstitute.org.au/medicare 

You may be eligible for a rebate if you have private health insurance. Please contact your health insurance provider for confirmation and amounts.

Connected Nourishment isn’t a registered NDIS provider; however, we can provide service to self-managed and plan-managed clients. Please notify the clinic when booking your appointment, as there is additional paperwork to complete.

Please give at least 48 hours‘ notice if you wish to cancel or reschedule your appointment. If you cancel or reschedule your appointment with less than 24 hours’ notice, 50% of the fee is payable. If you are booked for an in-clinic consultation but cannot attend, you are welcome to change it to a telehealth or phone consultation on the same day and time.

Please get in contact with us here